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BOOKING TERMS & CONDITIONS

BOOKINGS POLICY

  • Full course fees are payable at the time of enrolment.

  • Places in courses are only secure once full payment has been received by Kerrie Rd Neighbourhood House (KRNH).

  • Priority re-enrolment is available to continuing full term paying participants

  • Waiting lists shall be kept for over-subscribed classes.

  • We do not offer credits/refunds for missed classes (except in exceptional circumstances)

  • If numbers permit, a higher casual "pro-rata" fee may apply to some classes, provided: the class has the minimum paid enrolments required there is no waiting list a vacancy exists in the class. The casual "pro-rata" fee must be paid up front for all sessions you wish to attend in a term & is not retrospective.

Concessions apply to some term class fees on presentation of a current:

  • Commonwealth Health Care Card

  • Centrelink Pension Concession Card

  • Concessions are not available for casual fees

CANCELLATION & REFUNDS POLICY

  • Refunds and credits will not be given if a student discontinues a course, does not attend or cancels within the week prior to course commencement.

  • A refund (less $20.00 admin fee) is given if you cancel your enrolment at least 7 days prior to course commencement.

  • A full refund is provided if the class is cancelled by KRNH due to insufficient numbers or other reasons.

  • If a tutor is unavailable (due to illness) for a class & a replacement cannot be found, students will be offered a make up class (if available) or a credit for that class.

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